Support
Support
Contact channels, escalation paths, and FAQs for Cresora Commerce partners.
Support channels
| Channel | Use for | Response time |
|---|---|---|
| Partner Portal support | General questions, account issues | 1 business day |
| Developer support email | API and integration questions | 4 hours (business hours) |
| Emergency escalation | Production outages | 1 hour (24×7) |
Contact information is available in your Partner Portal under Account → Support.
Self-service resources
- Quickstart — first test transaction in 30 minutes
- API Reference — full endpoint documentation
- Webhooks guide — event catalog and signature verification
- Status page — real-time platform status
Common issues
My API key isn't working
- Verify the key prefix matches the environment you're targeting (
csk_test_for sandbox,csk_live_for production) - Check if the key was rotated recently in the Partner Portal → API Settings → Keys
- Confirm your
Authorizationheader format:Authorization: Bearer csk_test_xxxx
Webhooks aren't being delivered
- Confirm your endpoint returns
2xxwithin 30 seconds - Verify the endpoint URL is publicly reachable (not localhost)
- Check Portal → Webhooks → Delivery log for error details
- See Failed deliveries →
My merchant was rejected
See Merchant Management → Rejection codes → for remediation steps.
Known issues
Known issues are tracked on the Status page →. Subscribe to status updates for real-time notifications.