Support
Support
Contact channels, escalation paths, and FAQs for Cresora Commerce partners.
Support channels
| Channel | Use for | Response time |
|---|---|---|
| Partner Portal support | General questions, account issues | 1 business day |
| Developer support email | API and integration questions | 4 hours (business hours) |
| Emergency escalation | Production outages | 1 hour (24×7) |
Contact channels are provided by your Cresora account manager at onboarding — there is no in-portal support page yet.
Self-service resources
- Quickstart — first test transaction in 30 minutes
- API Reference — full endpoint documentation
- Webhooks guide — event catalog and signature verification
- Status page — real-time platform status
- API Terms — which agreement governs your API access, and whom to ask for a copy
Common issues
My API key isn't working
- Verify you're using the credentials issued for the host you're calling (your sandbox key against
api.sandbox.cresoracommerce.ai, your production key againstapi.cresoracommerce.ai) - Check if the key was rotated recently in the Partner Portal → Developers → API keys
- Confirm your
Authorizationheader format:Authorization: Bearer csk_ab12cd34_xxxxxxxxxxxxxxxxxxxxxxxx
Webhooks aren't being delivered
- Confirm your endpoint returns
2xxwithin 10 seconds - Verify the endpoint URL is publicly reachable (not localhost)
- Check the endpoint's delivery log under Developers → Webhooks for error details
- See Failed deliveries →
My merchant was rejected
See the rejection codes → for what each code means and the next step.
Known issues
Known issues are tracked on the Status page →. Subscribe to status updates for real-time notifications.