Portal Guides
Merchant Management
Submit a new merchant for review, track status, and respond to rejection codes.
Submit a merchant for review
- In the Partner Portal, go to Merchant Management → New Merchant
- Fill in all required fields (business name, address, MCC, ownership details)
- Attach required compliance documents (see Compliance requirements)
- Click Submit for Review
The merchant status changes to Underwriting. Cresora will review within 1–2 business days.
Merchant statuses
| Status | Meaning |
|---|---|
Draft | Saved but not yet submitted |
Underwriting | Under Cresora review |
Approved | Approved; ready to activate |
Active | Live and transacting |
Suspended | Temporarily restricted — contact Cresora |
Closed | Account closed |
Rejection codes
If a merchant is rejected, the Portal displays a rejection code:
| Code | Reason | Next step |
|---|---|---|
REJ-001 | Incomplete business documentation | Upload missing documents |
REJ-002 | MCC not supported | Contact Cresora for supported MCCs |
REJ-003 | OFAC/sanctions hit | Contact Cresora compliance team |
REJ-004 | Ownership information mismatch | Correct and resubmit |
Editing a draft merchant
A merchant in Draft or Rejected status can be edited. Click Edit in the Portal, correct the issues, and resubmit.
API equivalent
To submit merchants programmatically, use the Merchant API:
POST https://api.cresoracommerce.com/v1/merchants
Authorization: Bearer csk_test_xxxxxxxxxxxxSee Merchant API → for the full request shape.