Portal Guides
Compliance & Certification in the Portal
Monitor compliance status and manage certification in the Partner Portal.
The Compliance & Certification section of the Partner Portal helps you track your compliance posture and manage the certification process.
Certification status
Partner Portal → Certification
Shows your current certification status:
| Status | Meaning |
|---|---|
| Not started | Certification not yet initiated |
| In progress | Scenarios submitted; Cresora review pending |
| Approved | Certification complete; live key issued |
| Expired | Certification must be renewed (annually) |
Submitting certification evidence
- Complete all required scenarios in the sandbox
- Go to Certification → Submit Evidence
- Upload scenario documentation (API request/response pairs, webhook payloads)
- Complete the compliance attestation form
- Click Submit for Review
Compliance documents
Partner Portal → Compliance → Documents
Upload and track compliance documents:
| Document | Renewal |
|---|---|
| PCI SAQ | Annual |
| Business license | As required |
| Ownership documentation | On change |
| NACHA authorization samples (ACH) | On change |
Cresora sends expiry reminders 60 and 30 days before a document expires.
Merchant compliance
Partner Portal → Compliance → Merchants
View compliance status for each merchant:
- Documents on file and expiry dates
- Go-live gate status
- Chargeback rate and alerts
- Suspension history
Annual certification renewal
Cresora certifications must be renewed annually. You'll receive renewal reminders 90, 60, and 30 days before expiry. Renewal requires:
- Completing an updated PCI SAQ
- Confirming no material changes to your integration architecture
- Running a subset of certification scenarios (abbreviated annual review)