Portal Guides
Reconciliation Exceptions
Identify and resolve settlement discrepancies.
Full MVP
Reconciliation exceptions appear when a settlement doesn't match the expected amount. Common causes include timing differences, fee adjustments, returns, and chargebacks.
Viewing exceptions
Partner Portal → Reporting → Reconciliation Exceptions
Exceptions are flagged automatically when:
- A settlement batch amount differs from the sum of individual transactions
- A return or chargeback reduces a previously settled amount
- A fee adjustment is applied outside the normal schedule
Exception types
| Exception code | Description | Suggested action |
|---|---|---|
EXC-001 | Batch total mismatch — timing difference | Check for same-day returns |
EXC-014 | Chargeback deduction from settlement | Review dispute.created events for the period |
EXC-031 | Fee adjustment | Review fee schedule with Cresora |
EXC-044 | Return deducted from settlement | Match to ach.return.received events |
EXC-099 | Manual adjustment by Cresora | Contact Cresora for explanation |
Resolving an exception
- Click the exception to view the detail
- Match against the suggested source event (chargeback, return, etc.)
- Mark as Resolved once your books reflect the adjustment
Unresolved exceptions older than 30 days are escalated to your Cresora account manager.
Exception reports via API
GET https://api.cresoracommerce.com/v1/reporting/exceptions?start_date=2026-05-01&end_date=2026-05-31
Authorization: Bearer csk_test_xxxxxxxxxxxx